We have a fantastic and exciting opportunity for a Customer Service focused individual to join our STARS team. Working for one of our high-profile clients in Witham, CM8 2UX.

STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

Monday - Friday
11:00 - 20:00
£13.25 per hour
28 Days holiday excluding Bank Holidays

About the Role

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed) and greet all staff, visitors and contractors in a professional and personable manner
Create access passes
Deliver a consistently high-end customer focused experience
Internal patrols of the building
Manage fire alarm activations
Direct deliveries
Embody a high-performance approach and encourage colleagues to do the same
Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
Assist in emergency situations
Provide timely and accurate information
Administrative duties
Switchboard
Mail management - incoming/outgoing
Activate Barrier Control for Identified Services/Visitors
Respond appropriately to varying and fast changing priorities
Alarm Monitoring
Monitor CCTV
Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
Any other duties to assist with the client site
Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Essential Skills

Highest quality personal appearance
Flexible, professional and adept at working under pressure
Outstanding written, verbal and oral communication skills
Customer oriented with a passion for high-level service
Working knowledge of administrative computer packages such as MS Office
Polite, proactive and genuinely helpful
Punctual and trustworthy
Able to use initiative and highly adaptable
Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role
Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
5 year checkable historyEssential criteria:

5 year checkable history
Exceptional Customer service skills
Computer literate

DE&I

Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,

how you join us and develop your career,
the way we lead our teams
fair pay and benefits.To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.

If you want to learn more visit our website.

Benefits

Health & Wellbeing

Company pension and advice and planning
Life assurance scheme
Discounted gym memberships
Wellness advice and support, including financial, emotional and physical
Dental and Physical Health PlansLifestyle Benefits

Cycle to work scheme
Car lease and new car purchasing schemes
Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
Mortgage Advise
Payroll ISA's
Eligibility for Costco MembershipLearning & Development

Support with further education
100's of eLearning courses
Accredited courses by C&G, ILM, IOSH and SIA
Leadership Development programs both local and globalGiving Back

Payroll Giving
Working with charities such as Calderwood House, KPMB and Wooden Spoon
Supporting local community initiatives
Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org