ID: 54856 : Service Desk Coordinator

Heywood, Greater Manchester.

Salary: £25,000 + 25 days holiday + Company Pension + Progression pathway to grow out your own team.

Location: Site based

Hours: Mon – Fri 8:30 -4pm.

My client is a growing Security company, well established within their area, offering solutions from; CCTV surveillance, access control, traffic battird, gates, turnstiles and guarding services. Due to an increased demand for their services, they are looking for an experienced service coordinator to act as a key player within their close knit team. The successful candidate will be responsible for coordinating visits, call outs , repairs and remedial work for the engineers. As this is a client liaison role it is imperative that the candidate has a strong understanding of security systems and a background working within the fire and security industry.

Requirements

• Administration experience within fire and security.
• Exceptional communication skills
• The ability to multitask effectively to balance their ‘to do list’
• The desire to progress and build out their own team within the service coordinator role.
• Any experience with invoicing and report writing is welcomed.
• The ability to commute to Heywood daily, candidates must have a driving license and their own vehicle.

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Responsibilities:

• Manage the service desk operations
• Log prioritise and assign service tickets to the appropriate engineers and technicians ensuring SLA’s are met.
• Act as the primary point of contact for clients to provide updates with service issues, scheduling and progress reports.
• Escalate critical issues to senior management or specialised teams when necessary
• Follow up with clients to ensure customer satisfaction.
• Compile and distribute reports when required
• Manage invoices
• Assist in the training and support for new service desk staff when the opportunity arises.

We are looking to interview as soon as possible. If you are interested in this position, please send your CV to