Department: Spa & Leisure

Job Level: Team Member

Job Type: Part Time

Hours per week: 8 hrs contract

Job Reference: req12364

Date Posted: 20 November

Salary: £11.88 per hour + Commission + Excellent Benefits

Spa Host (8 hrs) Opening! - Park Plaza Westminster Bridge

At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of the 1023 bedrooms Park Plaza Westminster Bridge Hotel as our Spa Host Part-time (8 hours per week) your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As our Spa Therapist, you'll get:

• Salary: £11.88 per hour + Commission + Excellent Benefits

• Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day, every day (including your day off if you choose to come in!)
• Recommend a friend scheme - up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

As a Spa Host here, you will:

• Greet all our guests warmly when they arrive, giving them a friendly, professional welcome.
• Take care of guest check-in and check-out processes efficiently, as well as handling bookings, payments and cancellations.
• Confidently give guests tours of the spa facilities and explain the services and treatments available.
• Answer our phones and respond to emails and online enquiries quickly and courteously.
• Schedule appointments and manage the spa booking system to make sure scheduling is efficient and manageable, and our guests are happy well cared for.
• Address and resolve guest concerns or issues quickly and brilliantly, escalating to management when necessary.

What we're looking for:

• Flexibility, for you to be available where needed which can include weekends
• Tidy and organised, keeping our reception area looking perfect, and making sure all front-of-house materials and supplies are well-stocked.
• Ready to pitch in and help with preparing treatment rooms, making sure they're clean, well-presented and ready for appointments.
• Knowledgeable about everything we do, so you're ready to promote and upsell spa services and products to enhance each guest's experience.
• Up to date and following all spa policies and procedures, including those related to health and safety
• A team player, happy to collaborate with spa therapists and other team members to make sure our service runs smoothly and we deliver a great guest experience every time.

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.