Crest Lifts Limited

Service Manager London & SE Region

Position: Service Manager
Industry: Lift Service Maintenance
Location: Farnborough, Hampshire
Reports To: Regional Manager

Job Summary: Full Time

As a Service Manager for our industry-leading lift company, you will play a critical role in ensuring the seamless operation and management of our services. You will oversee daily operations, manage key accounts, and lead a team of professionals to meet the highest standards of service excellence. Future promotional opportunities based on performance and results.

Key Responsibilities - Leadership:

Meetings and Coordination:


• Conduct weekly review meetings with the Regional Manager to assess performance and align on strategic goals.

• Hold weekly meetings with the Administration Manager to discuss administrative processes.

Operations Management:


• Daily management of the company's management system to ensure accurate record-keeping and compliance.

• Serve as the first line of escalation for clients regarding operational issues, providing swift and effective resolutions.

• Working and managing with and using data

Engineering and Technical Oversight:


• Oversee the daily scheduling of engineers work to ensure efficient and timely service delivery.

• Schedule technical works and ensure all maintenance and installation activities meet quality standards.

Key Account and Client Support Management:


• Manage key accounts by building strong relationships and ensuring client satisfaction.

• Supervise new contract mobilisation, ensuring smooth transition and implementation of services.

Qualifications:


• UK Work Permit, entitlement to work in the UK

• Good basic education with Maths and English

• Clean driving license

• Professional qualifications to at least NVQ 3 or above

• Strong leadership skills with the ability to manage a diverse team.

• Excellent organisational and multitasking abilities.

• Strong customer service ethics and problem-solving skills.

• Proficient in management systems and scheduling software.

• Willing to undergo DBS clearance - a client requirement

Skills:


• Strong communication skills, both verbal and written, team player.

• Excellent interpersonal skills to manage client relationships effectively.

• Analytical thinking to assess and improve processes.

• Ability to manage projects and meet deadlines efficiently.

Salary and Benefits:


• Salary: industry competitive base.

• Bonus: 10% annual bonus based on performance.

• Company electric car.

• 25 days holiday, exclusive of national bank holidays.

• Company pension scheme.

Opportunities for training, career development and promotion exist in our growing businesses.

Please email with your CV and a covering note to Ashley Greensmith at

Thank you !

Crest Lifts Limited is a wholly owned subsidiary of Provident Lifts Limited and a sister company of Temple Lifts Limited.

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Crest Lifts Limited 2025