Integral UK Ltd is seeking an experienced and dynamic Operations Manager to oversee our facilities management operations at a prestigious insurance company's headquarters in London. This role is critical in ensuring the delivery of exceptional facilities services in a high-profile corporate environment

Location: High-profile Insurance Company, Leeds - role will be covering mulitple sites within the north

There will be travel involved in the role - vehicle or car allowance

Key Responsibilities:

1. Lead and manage the on-site facilities management team, overseeing day-to-day operations and service delivery

2. Develop and implement strategic plans to enhance operational efficiency and service quality

3. Act as the primary point of contact between Integral UK and the client, maintaining strong relationships at all levels

4. Ensure compliance with all relevant health and safety regulations, industry standards, and client-specific requirements

5. Manage and optimize the budget for facilities operations, identifying cost-saving opportunities without compromising service quality

6. Oversee the maintenance and operation of building systems, including HVAC, electrical, plumbing, and security systems

7. Coordinate and manage subcontractors and vendors, ensuring they meet performance standards and contractual obligations

8. Implement and maintain quality assurance programs to monitor and improve service delivery

9. Develop and manage key performance indicators (KPIs) to track operational performance and client satisfaction

10. Lead continuous improvement initiatives to enhance operational processes and customer experience

11. Manage emergency response and business continuity plans for the facility

12. Oversee sustainability and energy efficiency initiatives in line with client goals and industry best practices

13. Prepare and present regular reports to senior management and client stakeholders

Qualifications and Skills:

Minimum of 5-7 years of experience in facilities management, preferably in a corporate or financial services environment

Strong leadership skills with proven ability to manage and motivate teams

Excellent understanding of building systems, maintenance practices, and facilities management technologies

Solid knowledge of health and safety regulations and industry standards (e.g., BIFM, IWFM)

Strong financial acumen with experience in budget management and cost control

Excellent communication and interpersonal skills, with the ability to interact effectively at all levels of an organization

Proficiency in facilities management software and Microsoft Office suite

Strong problem-solving skills and ability to make decisions under pressure

Experience in contract management and vendor relations

Additional Requirements:

Relevant professional certifications (e.g., FMP, CFM, MBIFM) are highly desirable

Flexibility to work outside normal business hours when required

Understanding of the specific needs and challenges of managing facilities in the insurance or financial services sector

Ability to maintain confidentiality and handle sensitive information appropriately

Strong customer service orientation with a focus on delivering exceptional client experiences

This role offers an exciting opportunity to lead facilities management operations in a prestigious corporate environment. The successful candidate will play a crucial role in ensuring the smooth running of the insurance company's headquarters, contributing directly to the client's operational success and employee satisfaction.

Employee Benefits:

* · Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays

* · Standby rate is £15 per day and £50 on bank holidays

* · 25 days holiday plus bank holidays (pro rata into shifts for shift workers)

* · Company funded health cash plan

* · Ability to buy and sell holidays - buy 5 days & sell 2 days

* · Life assurance

* · Auto-enrolment company pension scheme

* Employee Assistance Program (EAP)

* Cycle to work scheme

* Purchase an electric vehicle via salary sacrifice

* Employee discounts with various brands

* Learning and development programs, training and career opportunities