Wellness Hub Supervisor
Riviera International Centre
Full time

JOB DESCRIPTION
Primary objectives for the Wellness Hub Supervisor will be:

• To ensure the safety and enjoyment of everybody using the health and fitness facilities.

• To promote excellence of customer service and motivate people to enjoy exercise through good communications and selling skills.

• To take responsibility for all aspects of the daily operation of the Shapemaster Suite.

• To drive the Innerva/Wellness Hub brand and specifically to adhere to all operational and sales procedures.

• To provide holiday and sickness cover for the gym/when required

• To oversee and operate the Goodboost sessions with regards to bookings and facilitating the Goodboost sessions.

• To work alongside the Fitness manager in the operations and implementation of current and new exercise referral schemes within the community in order to support the NHS

• This post will involve liaising with and providing information to health professionals in both primary and secondary care settings and community groups. The post holder will need to build effective relationships with health professionals to ensure that they have the knowledge and information needed to refer their patients onto the Activity for Health schemes running in the Leisure Centres.

• To work in conjunction with the Council's Public Health and WellBeing Team to help promote other health related schemes.

The Wellness Hub Supervisor will focus day to day on the following tasks:

• To work on a shift rota system to undertake the daily operations of the facilities.

• To undertake Inductions, Fitness Assessments and Personal Programmes in accordance with the Innerva brand.

• To be aware of all Health and Safety issues within the Centre, and specifically the fitness and health facility, and to constantly implement and assess procedures, drawing attention to unsafe practices.

• To guide, care for and assist all fitness users especially in areas of motivation, well-being, nutrition, and fitness testing.

• To work as part of a team to achieve income and sales targets for the shapemaster & fitness and health facility.

• To take responsibility for ensuring the health and fitness facilities are clean, tidy and well presented at all times.

• To undertake maintenance work as required.

• To make sure all equipment and facilities are safe and secure when not in use.

• To undertake any reasonable request to assist with the daily operations of the Centre.

• To create and maintain strong partnerships with Clinical Commissioning Groups (CCG's) and Primary Care and Secondary Care professionals to support the development and uptake of exercise referral and Shapemaster membership

• To liaise with existing exercise referral scheme coordinators in leisure centres across the county to ensure that all schemes are promoted throughout their locality.

• To liaise with GP's and other Health Professionals to ensure continued referral on to existing Activity for Health Schemes and to encourage referral of patients on to new sessions as they are added.

• To work closely with the Council to ensure that health related schemes are jointly promoted wherever possible.

• To ensure that all scheme literature/paperwork is up to date and that all GP Practices and Secondary Care professionals have information about all schemes and all necessary supplies of referral forms and patient information packs.

• To deliver presentations and talks to a wide range of audiences.

Qualifications
As the successful candidate you must be flexible, reliable, and enjoy working as part of a team. You will possess the level 3 Personal Trainer qualification and be willing to work variable hours, including some evenings and weekends. Level 3 exercise referral qualification would be desirable but not essential and any Level 4 referral qualifications would also be desirable.

Among the personal characteristics sought the applicant:

• Must be able to gain acceptance and respect from clients and the teams involved.

• Must be able to build strong relationships with customers, clients and employees.

• Must be able to communicate at different levels of the organisation, both listen and direct.

• Must be able to meet the demands of the role by working additional hours when required.

• Must be able to demonstrate clear identification with all customer requirements.

• Must be able to maintain and be committed to good employee relations and deliver quality training.

• Must be able to perform recreation assistant duties when required.

• Must be able to work from various locations as and when required.

DBS

The position of Wellness Hub Supervisor is classed as a regulated post and therefore requires a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the post holder to be submitted for a DBS check.