Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher Re is looking to hire a Client Service Manager to join our growing Specialty team!

This role will manage one of our servicing teams, driving improvements and developing team members to support client and business needs and ensure a high quality of service at all times.

• Responsible for the delivery of client service through a Client Servicing Team for their Class of Business - from a People Management and internal Account Servicing Ownership point of view
• Has sole or joint ownership (with other CoB CSMs) for the end-to-end servicing for an agreed set of accounts, managing resource to deliver against those requirements by prioritising and allocating the team’s work according to skill and capacity
• Manage a multi-location and multi-discipline client service team
• Understand the technical disciplines, associated processes and all relevant servicing systems
• Overall responsibility for the operational efficiency and effectiveness of the client servicing team, including managing and flexing resources through business cycle peaks and troughs – collaborating with other CSMs, within and across CoBs, as the need arises to redistribute workload
• Provide input and recommendations, as required and appropriate, regarding staff levels, staff hiring, setting salaries and bonus levels for handlers in their team
• Responsible for ensuring team meets all relevant regulatory and technical standards
• Oversee team’s KPIs to meet strategic objectives and evaluating performance
• Proactively manage team workflow and metric reporting to identify trends and variances and instigate action plans, where required, to address ongoing issues
• Accountable for supporting and enabling cross-training team members across the different disciplines
• Manage operational co-ordination in India by delegating people responsibilities to People Managers in relation to India-based handlers
• Ownership of overall work allocation and technical output reviews for India-based handlers, prioritising and organising work according to business priorities

• Preferably ACII qualified or working towards the ACII qualification or equivalent
• A good knowledge of the industry in order to address client and technical issues
• Good working knowledge of the regulatory environment of the key business unit jurisdictions
• Attention to detail
• Ability to organise and prioritise
• Ability to work in a team and autonomously; and general willingness to learn and grow
• Ability to build strong working relationships with both Clients and Colleagues
• Eligible to work in the UK

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with #removed# . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.