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Date Added: Wed 01/01/2025

Customer Service Adviser

Marlow, UK
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Company: TRINITY RESOURCE SOLUTIONS

Job Type: Permanent, FullTime

Salary: £26,000 per annum, Inc benefits

Customer Services Executive  We have a new Customer Services Executive position available within the UK Operations Team, reporting to the Customer Services Supervisor. Key Responsibilities:
  • Deal directly with customers either by telephone, email or live chat
  • Manage all customer orders as per the internal SOP’s and customer vendor compliance
  • Handle and respond efficiently to all general and order specific customer enquiries such as providing pricing and delivery information, complaints, returns and refunds
  • Managing return requests
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Log details of enquiries, comments and complaints and details of actions taken
  • Prepare and distribute customer activity reports
 Skills Required:
  • Proven customer service experience across a range of business sectors
  • Excellent data entry, typing and analytical skills
  • Excellent telephone manner
  • Strong Ms Office and CRM Skills
  • Excellent time management and goal orientated focus
  • SAP and Salesforce knowledge is required
What's in it for you?
  • Hybrid working after probation
  • Private Medical Insurance
  • Private Dental
  • Family Discounts
  • 25 Days Holiday + Bank Holidays
  • Plus more!
Apply Now