Technical Writer (Grade 6)

About the University of Manchester

The University of Manchester has a rich heritage of discovery, social change and a pioneering spirit, which has been at the heart of what we do since 1824. When you join our University, you become part of a truly diverse and global community of staff, students and alumni all focused on ensuring that we are recognised for the excellence of our people, research, learning and innovation, and for the benefits we bring to society.The University is a world-leading research and teaching institution with a wide range of IT systems and platforms serving more than 75,000 stakeholders worldwide.

About the Role

Based within the Information Security and Identity and Access Management (IS and IDAM) division, The Technical Writer will be responsible for creating various technical materials, including operating procedures, runbooks, and other documentation, to support the successful execution of the programme.

Technical writer responsibilities

• Evaluates the documentation aspects of continuous improvement activities for the Cyber Security function and develops plans to address documentation needs.
• Designs the overall information structure and graphical style for documentation and other forms of information need to support business change and standard operating procedures.
• Creates and evaluates complex, well-engineered documentation deliverables for security improvement activities, ensuring alignment with the agreed requirements and making optimal use of the chosen mediums for dissemination.
• Working alongside colleagues in the Security Delivery Team, documents user requirements with stakeholders to agree and finalise detailed requirements.
• Develops and produces high-quality technical documentation, including operating procedures, runbooks and other materials.
• Collaborates with subject matter experts and relevant technical teams from across IT Services to gather information and verify the technical accuracy in documentation.
• Seeks feedback and incorporate revisions based on input from stakeholders. Reviews and edits documentation for grammar, clarity, consistency and adherence to established standards.
• Understands the implications of publishing technical content and manages the associated risks.
• Ensures accuracy, clarity and compliance with relevant standards and guidelines in all produced documents.
• Maintains a document repository and version control system for all security-related documentation to ensure proper organisation and accessibility of all technical materials.
• Updates existing documentation as required to reflect changes in processes, systems or requirements.

Person Specification

• Previous experience of writing technical documentation, including standard operating procedures, runbooks, etc. (preferably within an IT or Cyber Security environment).
• Very strong written and verbal communication skills.
• Experience with testing and evaluating the effectiveness of documentation.
• Strong skills with document management and version control.
• Ability to understand highly technical information and translate this into documentation that is easily understood and accessible.
• Desirable qualifications: ITIL V4.

Salary / Package

This is a (grade 6) position offering a competitive salary (depending on experience), along with 29 days annual leave (plus 4 closure days over Christmas and 8 bank holidays), flexible working (office based at least two days a week) and an attractive pension scheme (up to 21% employer contributions).

The closing date for applications is on 12/04/2024.

Hays Technology have been retained by The University of Manchester to manage the recruitment of this role. For all enquiries, please contact Luke Struan-Robertson at Hays Technology.