Repairs and Maintenance Manager 6 Month Temp Contract £675p.dHybrid We are seeking a talented and experienced Repairs and Maintenance Manager to join our client's team. This role is crucial in ensuring the delivery of a high-quality repairs and maintenance service, driving top-tier performance, and achieving customer satisfaction in the social housing sector.
Key Responsibilities - Lead the development, delivery, and review of all aspects of the repairs and maintenance service.
- Ensure operational priorities are met, delivering value for money and high performance in key areas such as first-time fixes, repairs completion, and tenant satisfaction.
- Manage and develop a skilled team of staff and operatives, fostering a culture of excellence and continuous improvement.
- Take responsibility for financial planning and management of revenue and capital budgets within the service area.
- Develop and implement strategies, policies, and improvement plans aligned with national performance indicators and organizational goals.
- Lead the procurement and performance management of contractors and suppliers, ensuring services are delivered to a high standard.
- Promote the customer's voice as the central focus of decision-making and service delivery.
- Ensure compliance with all health and safety legislation, regulations, and best practices while embedding a culture of safety across the team.
- Handle complaints and dissatisfaction cases, resolving issues promptly and effectively.
- Utilize data and performance management information to shape and enhance service delivery.
- Foster innovation and forward-thinking within the team, championing ideas for improvement.
Essential Skills & Experience - Proven experience in managing repairs and maintenance services to a high standard with strong customer satisfaction outcomes.
- In-depth knowledge of housing legislation, regulations, and best practices related to repairs management.
- Experience in developing and implementing strategies, policies, and achieving performance targets.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Expertise in financial planning, budget management, and procurement processes.
- Knowledge of health and safety regulations and the ability to ensure compliance.
- Proficient in utilising data to drive decision-making and performance improvements.
Qualifications - Relevant professional qualification in surveying, maintenance, or similar (e.g., CIOB or RICS) is preferred.
- NEBOSH Certificate or equivalent in Health and Safety.
- Educated to degree level or equivalent in Building Surveying or related field.
- Full UK driving license with business-use insurance and access to a vehicle.
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
