Juice Recruitment is thrilled to be working with our esteemed client based in Bristol, seeking a dedicated Helpdesk Specialist to join their team on a full-time basis.

Duties include:

• Handling and prioritizing incoming calls in accordance with client-specific procedures.
• Managing outbound calls and promptly responding to all emails received through the Helpdesk.
• Accurately entering and maintaining records across all internal databases.
• Proactively addressing priority tasks and assisting with follow-up actions on the Helpdesk dashboard.
• Reporting any issues with equipment to the management team.
• Supporting supervisors and management as needed, including attending training sessions.
• Ensuring all staff and visitors adhere to health, safety, and security policies.

Experience:

• Strong communication skills and the ability to multitask effectively.
• Previous experience in customer service and IT proficiency.
• A high level of attention to detail and a professional telephone manner.

For more information, click "Apply Now" or contact Juice Recruitment’s Bristol office today and ask for Isabella!