Our prestigious client is currently recruiting for a Customer Support Administrator to join their team. The role is to provide exceptional customer service to customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to the end.

Job Type: Permanent
Working Hours: Monday - Friday, 8.30AM - 5.30PM
Location: Reading, office based
Salary - up to £26k (depending on experience) As the Customer Support Administrator, you will be responsible for:

Providing customer service logging and tracking faults on Salesforce
Co-ordinate engineer diaries effectively and efficiently
Manage customer communications to arrange engineer breakdown and maintenance visits
Manage and process customer supplies, parts and consumable orders using sage to create sales orders and delivery notes
Generate quotes and correspondence for supplies and maintenance contracts to customers
Manage customer queries, issues and problems effectively and efficiently
Shipping parts and supplies to customers and engineers
Assisting in warehouse with shipping machines and admin tasks
General administration, including updating customer address, etc
Assist with logging and distributing all incoming sales enquiries and leads
Assist as required with processing sales orders The successful Customer Support Administrator will have the following related skills / experience:

Must be pro-active and show ability to resolve issues and find solutions
Good administration, numeracy, and literary skills with a keen eye for detail
Experience of working within a customer services role
Effective communication both oral and written
Good understanding of UK geography and distribution of major towns and cities
Full PC literacy on Microsoft software packages
Salesforce and Sage experience preferable
Must have a can-do attitude and be able to work as part of a team
Driving license preferable Benefits:

Free Parking
Pension
Cycle to Work Scheme
Large kitchen with sofa and TV
Free tea and coffee

For more information, please contact Julie Harding on (phone number removed)