Job Description

Customer Service Advisor - Complaints

Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry.

We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role with a competitive salary of £26,000 and many excellent benefits. 
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are looking for enthusiastic individuals to join our dynamic team and ensure customers' complaints are resolved with speed, efficiency, and a touch of fun!

To give you an idea of how this Customer Service Advisor role would look and feel, here are some things you could expect to do:

- Be the Superhero - manage customer complaints, using your exceptional communication skills to support customers via telephone, email, and even social media


- Complaints Detective - investigate and resolve complaints, going above and beyond to satisfy customers with speedy resolutions tailored to their needs


- Customer's Guardian - take ownership of each customer's concern and become their primary contact


- Communication Maestro - correspond professionally with Retailers and other departments, ensuring complaints are resolved in the most timely and appropriate manner


- Customer Loyalty Hero - retain customers and foster loyalty by building trust, forging positive relationships, and delivering on promises


- Brand Ambassador Extraordinaire - become an expert in our client's brand, products, processes, policies, and systems


- Premium Quality Magician - deliver a memorable and unique customer support experience that reflects the premium quality of our client's brand

To apply for this complaint handling role, you will need:

- Extensive experience in delivering outstanding customer service, preferably in a contact centre environment using various communication channels


- Previous experience in a contact centre dealing with complaints is desirable


- Proven ability to resolve complex customer complaints, handling conflicts and negotiations like a pro


- Excellent organizational skills, with the ability to coordinate tasks in a high-volume, deadline-oriented environment


- Superb written and verbal communication skills, with a dash of charm and wit


- Stellar interpersonal and negotiation skills


- Multitasking prowess and the ability to handle high volumes


- Expert objection handling skills

Apply now and embark on an exciting journey. We can't wait to welcome you!