The performance, development and guidance of our Field Engineering teams are firmly at the heart of providing an excellent customer service

* On-site installation of customer solutions both at a customer premises and in Data Centre locations across the UK for Voice and WAN/SDWAN Solutions

* Onsite structured cabling to support deployment of SDWAN and Voice handsets

* Site Audits and Wireless surveys/design

* Co-op diagnostics from remote customer sites to assist with resolving complex faults.

* Provide Out of Hours on-call assistance to customers, and where appropriate, provide on-site support and replacement of hardware.

* Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records.

* Perform technical support and collate further information where required to pass onto Senior stakeholders.

* Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations.

About You

* You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.

* You will thrive in an environment where you are trusted to be work smart and work hard.

* You will have hands-on experience of implementation and support of various software and hardware peripherals, such as UCasS, router, switches and firewalls to name a few.

* You will have hand on experience of installation and configuration of UCasS solutions.

* You will have experience in structured cabling and wireless surveys

* You'll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times.

* You'll have a passion for delivering a customer experience that exceeds expectations.

What skills are most desirable to us?

* Configuration and deployment/Installation of Horizon.

* You'll have previous experience of technical support for Cisco, Polycom or Yealink devices for example

* You'll have previous experience knowledge of Meraki deployment (SDWAN)

* You'll have experience in performing structured cabling

* You'll have experience in performing Wireless Surveys/design

* Installation of Cisco CPE