• Dealing with claims of short/damaged goods
• Interaction daily with stock control
• Liaise with all departments to conclude any relevant investigations

Claims /Customer Advisor Doncaster£25k My client is an extremely well-established and one of the UK’s largest pharmaceutical wholesalers & distribution business, and we are proud to support in their search for a Claims Advisor to support within their customer service teams, based within their Doncaster depot. This is a key role where you will be responsible for all claims to be actioned to satisfactory conclusions across a large range of products and a vast customer base. You will portray and maintain a professional, supportive and attentive manner to the customers and represent the business in a polite, friendly and positive manner. Monday – Friday09:00 – 17:30 Key Responsibilities:

• Dealing with claims of short/damaged goods Arrange and process through all returns.
• Interaction daily with stock control at all UK Warehouses.
• Interaction with end customers for DOS returns and completion correctly.
• Physical stock checks in the warehouse.
• Carrier claims.
• Recall uplifts if required.
• Stock control interaction with clients request for inventory discrepancies both verbally and physically.
• Interaction with all warehouse operations, both verbally and physically.
• Dealing with any mislabelled cartons, lost and found cartons, etc.
• Ensuring all training and updates to training completed.
• Control and respond to all insurance claims.
• Liaise with all departments to conclude any relevant investigations.
• Adhere to Health and Safety guidelines in place.

 Key Skills:

• Experience working in a customer service led & administrative role.
• Able to take in information quickly and accurately.
• Ability to be organised to prioritise workload.
• Able to work alone and in part of a wider team.
• Excellent communication skills.
• Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
• Ability to work under pressure and be flexible in their approach.

 This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth and will also bring additional opportunities for the right person.