IT 3rd Line Systems Administrator

Brandesburton, Driffield East Riding

£30,000 - £33,000 per annum

Commutable from Market Weighton, Hull, Beverley, Goole, Driffield, East Riding

Permanent full time role - Hybrid working available

Working Monday to Friday (Mon-Thurs 8:30am - 5:00pm, Fri 8:30am - 4:30pm)

Hawk 3 Talent Solutions are looking for an experienced 3rd Line Systems Administrator to join a forward thinking established company based near Driffield, East Riding.

The Role

We are looking for a highly motivated IT Systems Administrator seeking to make an immediate impact to the organisation. As a member of the Technical Services team, the successful candidate will be innovative, collaborative and driven and ultimately responsible for providing 3rd line IT support to the business.

Working to ITIL principles, the successful candidate will be working with all infrastructure servers and services and assist with monitoring all to ensure a high level of support and continued operational effectiveness for all users.

Duties

Perform in-depth diagnostic tests and troubleshooting including root cause analysis to identify customer issues and determine resolution pathways
Maintain an accurate record of all issues encountered, the corrective steps undertaken and any resolution(s) found, contributing to the Solutions Database
Maintain the customer service levels as offered in the enterprise Service Level Agreement (SLA)
Assist with the configuration, administration and management of servers, operating systems, applications, networks (LAN and WAN) and telecommunications infrastructure
Assist the IT Support Technicians in resolving user support requests and acting as 3rd line support for these services and support requests
Attend educational programs, workshops and seminars to stay abreast with developments in the ICT industry
Contribute to strategic projects as identified by the Infrastructure & Security Manager
The Person

A Computer Science or related degree or qualification, or relevant work experience
Customer focused with excellent interpersonal and communication skills
Hands on, flexible and pro-active approach with willingness to learn and share knowledge with colleagues
Flair for problem solving and methodical approach to issue diagnosis
Well organised with excellent time management skills and ability to work with minimal supervision
Excellent knowledge of Windows Operating Systems (Client and Server) including builds, upgrades and maintenance
Knowledge of Windows Server usage functions - IE: Active Directory, Group Policy, and WSUS
Knowledge of Microsoft 365 services - IE: Entra, SharePoint, Exchange, Teams
Excellent knowledge of mobile device and application management across Apple and Android platforms
Good understanding of Hypervisor technologies, specifically VMware
Good understanding of networks (LAN, WLAN and WAN) and network services and configurations including DNS, DHCP, VPNs, VLANs and Firewalls
Full driving license and access to own transport
Experience with security management solutions, including endpoint protection
Experience with VoIP telephony systems
Desirable Skills

ITIL Foundation Certified
Experience with Red Hat Enterprise Linux / Centos operating systems
Intune / Workspace One Mobile Device Management
If you would like to apply for the role of IT Systems Support then please email your CV to  or call Deb on (phone number removed)

Closing date is #removed# Please note this could change subject to suitable applications.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future