Head Of Housing Service Centre- Part of the Neighbourhoods Division
East London 
Monday to Friday 9am to 5pm (Hybrid)
6 MONTH CONTRACT INTERIM 
£500 per day umbrella (inside IR35)

Responsibilities 

Responsible for strategic and operational delivery of the Housing Service Centre for the Council's Housing Management Division
Lead on the delivery of the organisation's Customer Access Strategy and Target Operating model to enable the division to achieve its priorities.
Use organisational and sector insight to shape the organisation's business analytics with the aim of connecting people, customer data with performance data to support the business in its decision-making.
Sponsor and evaluate delivery of customer service projects across the organisation.
Develop strong and trusted partnerships with the organisation's senior leaders, leading the resolution of complex customer experience issues, confidently challenging leaders based on own professional expertise, and joining up effectively with other functions to provide pragmatic solutions
Maintain a long-term view of the organisation's direction; shaping, reviewing, and aligning service activity to ensure cost-effectiveness
Lead the housing service centre management team to actively manage a professional, proactive, adaptable, and responsive service based on long-term view of requirements, addressing issues to ensure collaborative delivery of services and continuous improvement.
Keep abreast of regulatory and policy matters relating to the management of social housing and apply this in the execution of the role

Requirements 

A relevant professional qualification/professional membership, such as Institute of Customer Services, Prince2 project management, Lean Systems Thinking or relevant experience of leading transformation in a customer focussed environment.
Proven experience as Head of Housing 
Experience of managing teams to achieve high performance targets and excellent customer service
Understanding and insight into property/housing management related functions.

This period closes on Friday January #removed# at 17:00
If you are interested in this position AND meet all of the requirements, APPLY NOW