Role:  German - speaking customer service agent

Location: Dublin

Salary: €34200 (incl LA) + bonus + relocation package (up to €800)

Benefits (after one year in the company):  Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare.

Work hrs: Mon - Fri

• Onsite training (circa 2 months) 
• Hybrid model: Once the training has been successfully completed: min 1 week onsite per month. (subject to change at some stage in the future) 

Responsibilities:

• Provide excellent customer service by promptly responding to customer inquiries via phone, email, and chat
• Assist customers with product information, placing orders, and resolving any issues or complaints
• Process customer returns and exchanges, ensuring a seamless experience for our customers
• Maintain accurate records of customer interactions and transactions in the CRM system
• Collaborate with other departments, such as sales and shipping, to ensure timely and efficient resolution of customer inquiries
• Stay up-to-date with product knowledge and industry trends to better assist customers

Requirements:

• Fluent in German and in English
• Excellent verbal and written communication skills
• Strong problem-solving skills and the ability to handle irate or difficult customers
• Detail-oriented and able to efficiently manage multiple tasks and prioritize workload
• Ability to work in a team-oriented environment and contribute to a positive and supportive work culture