Silcom Recruitment is seeking a Service Advisor to join an established motor trade dealership group based in Slough. This is a not to miss opportunity, with a market leading bonus package, a great working environemtn and a rewarding training/progression pathway. The ideal candidate will have prior experience within the motor trade, specifically in a Service Advisor role and eager to grow within their team. This is an exciting opportunity for an experienced Service Advisor or a customer service professional eager to transition into the motor trade.

Responsibilities & Requirements of a Service Advisor:

Greet customers and assess their vehicle service needs.

Schedule service appointments and manage the service calendar.

Act as the primary liaison between customers and the service team to communicate repair needs and timelines.

Provide detailed explanations of services, repairs, and associated costs to customers.

Prepare and provide accurate service estimates and invoices.

Upsell additional services or products where appropriate.

Ensure timely follow-up with customers regarding the status of their vehicles.

Maintain records of service history and customer interactions.Address customer complaints or concerns, ensuring prompt resolution.

Coordinate with the parts department to ensure availability of necessary parts.

Monitor the progress of vehicle repairs and update customers as needed.

Deliver exceptional customer satisfaction and build lasting relationships.

Package:

Basic Salary: £28,000 per annum

On Target Earnings (OTE): £40,000 - £45,000 per annum

Hours: Monday to Friday [8:00am - 6:00pm] & Saturdays [8:30am - 12:30pm, on a 1 in 3 rota basis paid as overtime]

If you believe you have the knowledge, experience, and drive to excel as a Service Advisor, we would love to hear from you.

Don't worry if your CV is out of date - please get in touch, and we can help you take the next step in your career.

To apply for this role as a Service Advisor or to find out more, please forward your CV to Drew Pilcher