Technical Support Engineer Job Specification

Overview

We are seeking a dedicated and skilled Technical Support Engineer to join our team. The ideal candidate will be someone who thrives in a fast-paced environment, possesses excellent problem-solving abilities, and is committed to providing the highest level of technical support to our clients.

Key Responsibilities

• Provide technical support and troubleshooting for our range of engineering products.
• Collaborate with cross-functional teams to enhance product development and customer satisfaction.
• Interpret engineering drawings and specifications to offer accurate solutions.
• Maintain comprehensive documentation of technical issues and resolutions.

Required Skills and Qualifications

• Knowledge of BS EN 40 or Experience in the Lighting Industry: Not essential, but this will be considered an advantage.
• Experience in an Engineering/Fabrication Environment: Previous hands-on experience in a similar setting is crucial.
• Understanding Engineering Drawings: Ability to read and interpret engineering drawings accurately.
• Attention to Detail: High level of attention to detail to ensure precision in all tasks.
• Personable, Presentable, and Articulate: Strong interpersonal skills to effectively communicate with team members and clients.
• Computer Proficiency: Must be comfortable using various computer systems and software.
• Strong Administration, Organization, and Communication Skills: Ability to manage multiple tasks efficiently while maintaining clear communication.
• Educational Qualifications: A degree or HNC/HND in an engineering discipline is essential.
• CAD Drawing/3D Modelling: Experience with CAD or 3D modeling is advantageous but not essential.