Excellent opportunity to join our client based in Pershore, Worcestershire that supply an exciting product to businesses including high level customers. Our client is currently recruiting for a permanent Team Administrator to join the team.

If you are looking for career development, then this is a great opportunity for someone who wants to further their administrative and customer service skills! We are looking for someone who likes to take ownership, as this role will evolve into a senior team member, over peak times you will actively help with training and inductions and will also assist the Customer Service Manager with key customers.

Duties and Tasks

Customer service -

- Handling Customer service queries via phone, email, and live chat functions.

- Placing corporate orders and liaising with corporate clients.

- Producing quotations and advising customers on products that suit.

- Taking on the role of supervisor when the customer service manager is away.

- Investigating and resolving customer complaints.

- Investigating and resolving delivery queries.

- Support with induction and training of temporary staff members.

Administrative and marketing tasks -

- Supporting with workload across platforms to include Amazon, eBay and Not on The Highstreet- Data entry, amending listings and creating specifications.

- Supporting Customer service manager across other brands.

- Collating data from our sales channels and support analysing results.

Candidate Attributes:

- Customer Service experience, whether that's face to face (retail/hospitality) or in a customer service environment.

- Fantastic with people as this client put their customers at the heart of everything they do.

- Enjoy making decisions and connecting with people from all walks of life.

- Can easily navigate your way through multiple systems and tasks at any one time.

- Have good IT and numeracy skills.

Salary - Competitive & Negotiable

Hours - Monday - Friday - 9am - 5.30pm with flexibility during busy periods