ob Description

Job title: Operations Manager - Installations

Hours: Monday to Thursday: 8am to 4.30pm and Friday finish at 4.00pm 1 hour unpaid lunch

Purpose of the job role:

Primarily office based, this person will be responsible for the smooth running of the Installations Department from managing and organising the programme to collecting the debt.

Responsible to: Senior Operations Manager

Responsible for: Site Installations Managers, Installations Administration

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Key responsibilities

* Managing the installations board including communicating with customers on proposed dates

* Managing the diaries and reporting from the site installations managers

* Dealing with customers on the telephone/by email before and after installation

* Ensuring that all Health and Safety training is completed for site staff and appropriate records kept

* Recruitment and welfare of installers

* Liaising with fitters over forthcoming work/ arranging accommodation etc / other tasks which help with the efficient completion of the project

* Liaising with finance and HR on all aspects of installers pay and conditions

* Weekly timesheet reporting

* Keep up to date with all relevant regulatory requirements and ensure all installer qualifications and certifications are up to date

* Ensuring post installation paperwork is completed by fitters, including understanding the issues surrounding incomplete works on site

* Arranging any remedial works and completion of paperwork for the remedial works

* Produce approved additional works orders and credit notes for customers as required.

* Collection of outstanding monies from clients where works have just been completed

* Maintain and update debtor report daily with accurate detailed information

* General administration required for day-to-day role including filing

* Telephone answering as required

Competencies

* Management of large teams - excellent communication skills, written and spoken

* Understanding of site Health and Safety

* Excellent administrator

* Advanced Excel

* Deadline oriented

Key Skills

* Experience of managing site based staff

* Comfortable using various systems

* Extensive customer service experience and dealing with difficult clients

* Problem Solving

* Debt collection

* Graduate Caliber

* Ambitious