Company: TIME APPOINTMENTS LTD
Job Type: Permanent, FullTime
Salary: £26,000 - £28,000 per annum
Time Appointments are working on behalf of a well-established landscaping Business in Colchester who are looking for an Internal Sales & Key Account Support to join their team.
This company takes pride in their customers and employees and aim to provide a high quality, professional service to all their clients.
Key Responsibilities:
- Making proactive calls out to existing customers, upselling, and cross-selling
- Progressing sales orders, answering stock enquiries, delivery queries and issue resolution
- Ensuring sufficient stock available at the stock locations to fulfil orders and meet customers’ expectations
- Arranging haulage in line with the customer’s requirements.
- Managing online Shopify and eBay sales
- Report handling for any shortages, unexpected delays, or lead-time issues.
- Ensuring customer complaints and issues are investigated and resolved satisfactorily
- Supporting the Regional Sales Directors in the planning and management of Key Accounts
- Working with the Directors and Clients to ensure customer deadlines are met
- Continually evaluating and reviewing sales performance, processes, and procedures; recommending and managing any agreed improvements, and monitor outcome
- Strong working knowledge of Excel, great organisational skills, and good communication and telephone manner.
What do you need to apply for this exciting opportunity?
- Existing experience in a similar key account role.
- Experience of dealing with buying groups or national accounts would be advantageous.
- Industry background within construction or a merchant would be desirable.
- Strong sales, customer service and relationship building skills.
- Ability to work in a fast-paced and sometimes challenging environment and a determination to succeed.
- Excellent interpersonal and communication skills - An ability to develop and maintain relationships with customers and colleagues alike.
- A flexible approach to work with the ability to work without direct supervision.
- Great attention to details and a "can do" attitude.
Benefits (Subject to eligibility):
- 22 days holiday per year
- Pension scheme after 3 months
- Death in service benefit x3 salary
- Company bonus
- Staff discounts on company products