To answer incoming calls to the order office quickly, politely and professionally.
To receive customers orders ensuring accuracy of information while keeping call times to a minimum.
To schedule deliveries via Waste Logics to maximise fleet utilisation and to liaise with plant staff and
drivers on daily movement and activities.
To monitor daily delivery progress and liaise with customers.
To understand the capacities and capabilities of the fleet and schedule work accordingly.
To maintain good working relations with plant staff, customers, drivers and sales team.
To ensure customer service is not compromised with a lack of vehicles in conjunction with achieving
best vehicle utilisation.
Ensure hired in transport is kept to a minimum and are closely monitored for performance against our fleet to ensure cost effectiveness. To share best practice with the distribution and sales teams to ensure customer knowledge, geographic
knowledge and efficiencies are communicated and incorporated into daily activity
Liaise with weighbridge, unit and other regional co-ordinators to optimize distribution solution (including back-loads between areas). Liaise with sales staff as required
Develop and maintain good working relationships with Customers and Hauliers .
Understand the forward order and forecast sales volumes to evaluate the impact on distribution
requirements..

• On-time deliveries.
• Monitor and record Distribution and Service KPI's
• Telephone response times.
• Query levels.
• Quality of reporting - on-time deliveries, plant availability etc.
• Cost per tonne/ metre

Job requirements

Essential:

• High level of commitment to customer service and satisfaction
• Excellent communication skills
• Proven track record as a team worker
• Keyboard and VDU experience

Desirable:

• Knowledge of Construction, Muckaway and Aggregates
• Knowledge of local and national geography.

Experience

• Experience - 1 year customer service/operations/transport role

Management/ Leadership Skills

• Proven capability to build effective working relationships with customers and colleagues
• Demonstrated ability to use own initiative to improve performance and service.

Education/Qualification

• Good level of English & Math
• Working understanding of standard software packages

Competencies

Special functional knowledge and experience

Knowledge of aggregates, Muckaway and building products business

Cross-functional understanding

Logistics experience

What's on Offer:

Salary Competitive

Location Manchester

Hours 39.5

Work Life Balance: 27 days holiday (excluding bank holidays) Generous Pension Schemes / Life Assurance

Wellbeing: Employee Assistance Programme (EAP

Employee Benefits portal including Gym discount

* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador

* Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance

* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical

* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause

* Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)