We are looking for an Operations Executive to join a fun and friendly team in London. As the Operations Executive you are responsible for handling emails and incoming calls, amending existing reservations, schedule changes and holiday re-protections as well as general office duties, ensuring that all back office administrative tasks are carried out efficiently and effectively.

Job Details:

• First point of contact for any pre-travel queries.
• Answer incoming phone calls and emails and take appropriate action.

• Actioning holiday cancellations and where possible offer alternative travel itineraries.

• Recognising our clients and ensuring their future stays, and accounts are all up to date and accounted for.

• Sending out customer confirmations and documentation.
• Liaise with suppliers to fulfil the client/agents request - e.g. flight seats, airport assistance, tours.
• Receiving, checking, and forwarding on clients forms to the resorts.
• Handling airline schedule changes including contacting the client and updating Galileo to reflect the new holiday details.
• Amending and upgrading flights and hotels as requested by the client / agent.
• Re-protecting client's holidays when there is a resort closure or Hurricane.
• To be confident to upsell and add on additional extra's to bookings such as airport parking. lounges, hotels, etc.
• As the department grows, to assist with E chat functionality and social media channels.
• Take on any other responsibilities or tasks that are within the scope of an operations executive, whenever reasonably instructed to do so.

Skills Required:

• A customer focussed approach and the drive to exceed expectations.
• Professional telephone manner
• A willing and flexible approach to work duties
• Able to work effectively as part of a team.
• GDS knowledge preferably Galileo
• Ability to multi task efficiently in a fast-paced environment.
• Excellent written and verbal communication skills
• Strong organisation & time management skills
• Attention to detail & high numeracy skills.
• Problem solving skills and ability to use initiative to resolve issues.

The Package:

• Salary £25,000
• Hybrid working 2 days office.

Interested:

• If you would like to apply for the above vacancy, please click 'APPLY' or email