Our client is a fast-growing business, looking to expand their existing team. With opportunities for personal development and job satisfaction; where you are treated as an individual and will be both noticed and rewarded for hard work. You will enjoy working as part of a friendly team, be confident speaking to customers over the phone and able to manage multiple tasks effectively.

Main Duties

Inbound/outbound customer service calls
Handling general enquiries, returns and complaints
Corresponding with customers over the phone via telephone and emails
Identify a customer needs and deal with them in a timely manner in accordance with our Service level agreement
Dealing with after sale queries and issues
Managing all admin from beginning to end relating to the customer communication
Data entry into the in-house system

Knowledge and Skills

Call centre or non-customer-facing customer service experience essential
An excellent telephone manner and clear communication skills, must be both written and verbal.
Ability to achieve the best outcome for the customer when faced with obstacles
Able to work in a fast-paced contact centre environment
Team player, organised and strong attention to detail.

Salary and Benefits

£22.5K
9.00am - 5.00pm - 37.5 hours
On Site Parking
Company Pension
Free refreshments
20 days holiday plus bank holidays
Supportive management and colleagues
Excellent working environment