Senior Energy & Carbon Analyst

Location: Bristol or Blackpool

Salary: £35,000 - £45,000

Benefits:

25 days of annual leave (increasing to 28 with length of service) + bank holidays
Option to buy/sell up to 3 days of annual leave
Personal Pension Scheme (up to 5% matched)
Life Insurance & award-winning Employee Assistance Helpline and Online GP Service
Professional development and sustainability allowance
Private Medical Insurance (opt-in)
Additional benefits to be disclosed
Role Overview:

As a Senior Energy & Carbon Analyst within the Bureau team,  you will play a pivotal role in managing energy queries, analysing meter reads, handling tenant recharges, processing tenancy changes, and creating detailed reports for clients. This position requires a high level of customer service through accurate utility invoice validation and delivering customer satisfaction through efficient service.

Key Responsibilities:

Deliver a superior client experience to internal and external stakeholders.
Manage queries across various channels, ensuring alignment with KPIs.
Develop and enhance systems, processes, and procedures to improve efficiency and effectiveness.
Validate electricity and gas invoices, ensuring accuracy through tariff-based checks.
Maintain databases with precise data in a timely manner.
Review and analyse costs of batches of invoices, comparing them against previous periods to identify and address anomalies.
Raise and resolve invoice discrepancies with suppliers promptly.
Oversee tenancy changes, including processing and follow-up actions.
Support the creation and delivery of monthly/scheduled recharge invoices to tenants.
Calculate targets, budgets, and review on-accounts as needed.
Provide regular performance and portfolio-wide reports to clients.
Manage new connections and disconnections within the team.
Offer proactive status updates on projects in the requirement and solution stages.
Drive continuous improvements in billing systems and processes.
Required Skills & Experience:

Demonstrated interest in the energy industry.
Experience in a team environment, with the ability to influence and support team members in achieving KPIs and handling complex tasks.
Proven ability to manage and oversee team workload to meet deadlines and budget constraints.
Comprehensive understanding of all components of electricity and gas bills.
Strong analytical skills and attention to detail.
Excellent interpersonal skills to support team collaboration and liaise with suppliers and clients.
Proactive, self-motivated attitude with the ability to work independently or as part of a team.
Proficiency in Microsoft Office applications, especially Excel, with experience in data manipulation, formatting, and formula creation.
Eligibility to work in the UK.
Personal Attributes:

Demonstrates a proactive attitude with drive, energy, and passion for the role.
Advocates for a culture of inclusivity.
Exhibits a passion for social or environmental issues with a mission-driven mindset.

If this role aligns with your experience and passion, it offers a chance to make a meaningful impact in the energy sector while contributing to a dynamic and mission-driven team