Are you an organised and proactive individual with a passion for delivering exceptional customer support? Do you excel at managing multiple tasks while ensuring accuracy and efficiency? If so, we have a fantastic opportunity for you!
We are seeking a Customer Support & Contracts Administrator to join a dynamic team. In this role, you'll be at the heart of day-to-day operations, ensuring customers receive timely support and that internal processes run smoothly.
What You'll Be Doing:
* Responding to customer enquiries, maintaining records of communications, and ensuring accurate follow-up for both current and potential clients.
* Maintaining the contract renewal system, processing purchase orders, and ensuring that everything runs seamlessly from start to finish.
* Liaising with various teams, assisting with mail-outs, and ensuring customers receive essential information.
* Managing customer data, including enrolment in programs, updating records, and supporting trend data processing for industry-specific reports.
* Assisting with a variety of office duties such as filing, scanning, and covering team members when needed. You'll help keep the office running smoothly and efficiently.
Key Responsibilities:
* Process purchase orders, ensuring accuracy and timely completion.
* Assist with company communications, including customer mailshots.
* Maintain records to a high standard.
* Manage and update customer databases, ensuring all changes are tracked.
* Provide administrative support to various teams, including help with special projects.
* Ensure internal documents are maintained for reporting purposes.
Why You'll Love This Role:
* You'll be part of a team that values accuracy, efficiency, and outstanding customer service.
* Every day is different! You'll work on a variety of tasks and support multiple departments.
* Your attention to detail and organisational skills will make a real impact.
What We're Looking For:
* Excellent communication skills - both written and verbal.
* Strong organisational skills with the ability to manage multiple tasks.
* A proactive approach to problem-solving and an eye for detail.
* Experience with data input, filing, and general administrative tasks.
* Ability to work independently and as part of a team.
If you're ready to take on a varied and rewarding role that plays a key part in a business, we'd love to hear from you!
Apply now to become the next Customer Support & Contracts Administrator!
If you don't hear from us within 5 working days, please consider your application unsuccessful for this position. We value your interest and encourage you to apply for future opportunities with us