Business Support Administrator

Telford

Permanent

£26,000

Monday - Friday 37.5 hours per week

This is a fantastic job opportunity to join a well-established manufacturing company in Telford. They are looking for a Business Support Administrator to join their team on a permanent basis. Our client is looking for someone that possesses a friendly, polite and upbeat manner on the telephone and who understands the importance of delivering an excellent level of service to both internal and external customers. This is a fast-paced working environment so the ability to prioritise workload and work under pressure is essential. For this role you will have at least 3 years in a similar administrative, reception or customer service role with comparable goals and responsibilities.

Responsibilities and duties will include, but not limited to:

* Act as the first point of contact when required. This includes answering, screening, and forwarding incoming phone calls to the correct individual/ department.

* Management of the company sales email address inbox to ensure all emails are forwarded to the correct contact in a timely manner.

* Providing first class customer service by responding quickly to all enquiries and ensuring any issues are dealt with promptly.

* Assisting with a wide variety of administration tasks, including Triage and Customer Care.

* Working with the Customer Experience Team to identify and implement process improvements.

* Administration cover for holidays and sickness.

* Supporting the business with accommodation/ vehicle bookings when required.

* Supporting with external visits, catering requirements and transport etc.

* Support with sourcing items if required.

Skills and Experience

* A good level of education (to GCSE standard in Maths and English - ideally grade C or above).

* You will need to be experienced with Microsoft Office Programs including Word and Excel.

* Exceptional customer service and interpersonal skills.

* The ability to communicate with people across all levels of the business.

* Multitasking and time-management skills, with the ability to prioritise workload.

* Accuracy and a keen attention to detail.

* The ability to work effectively as part of a team.

* Problem solving skills.

* The ability to work at a fast pace and to meet deadlines.

* Excellent organisational skills.

* The ability to work under pressure.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you're seeking a new permanent position, temporary assignment or contract you'll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: DE26320