About the Opportunity:

This is an exciting opportunity for a dedicated person to join the Homes Operations Mortgages New Business Team, where you'll play an integral role in successfully enabling the operation to be a high performing team.

The nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products. The core purpose of the role is to support our customer journey of 'Help me own a home' and provide the highest level of service through a breadth of decision-making across multiple brands.

The Role:

* Monday to Friday

* 8-hour days between the hours of 8am and 6pm

* 10 weeks of fully paid training provided

* £12.92 p/h

Key Responsibilities:

* Case ownership including liaising with a wide range of customers on products, brands, propositions, and systems.

* Using your judgment to make complex decisions.

* Building strong relationships with brokers.

* Deliver a positive customer experience in colleague and customer interactions by phone, email or letter.

* Accurately calculate affordable lending on complex scenarios.

* Support affordability requests.

* Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding new value to the end-to-end process.

Requirements:

* Able to adapt to new challenges

* Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements.

* Ability to work at pace and can successfully deliver against targets.

* Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements.

Benefits:

* Location close to public transport links

* First-class support and training for all colleagues

* Opportunity for growth within the company

* Weekly pay

If you are excited about the opportunity to join our client's team and make a difference in the lives of our customers, we want to hear from you. Apply now and take the next step in your career