House of Commons

The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 28.97%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Customer Experience and Service Delivery team delivers integrated facilities management services to ensure a comfortable, safe, and efficient environment for MPs, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons. Catering Services sits within the Customer Experience and Service Delivery team and are responsible for the efficient operation of the House of Commons catering facilities. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests' requirements translates into our customer experience

The Role

As Deputy Supervisor you will support the organisation and management, in the efficient operation of terrace cafeteria. You will help develop the team on site, supporting continuously improving standards and driving revenue. With a real passion for your craft and being an excellent and confident communicator, you will take a hands-on approach to your role ensuring that you and the team create memorable experiences for our guests by personalising every guest encounter with your own individual style and personality

The post holder will be passionate about food, beverage, customer service and must be able to work as part of a team. you will take a hands-on approach to your role ensuring that you and your team create memorable experiences for our guests by personalising every guest encounter with your own individual style and personality.

Some of the responsibilities for this role include:

• Be visible and establish and maintain effective relations with the team. Take an active interest in the work activities, welfare, and motivation of staff, including agency staff.
• Actively participate in staff supervision and job evaluation. Check team fully understand their job purpose and the contribution they make and evaluate job performance.
• Assisting management, work with the team to support their learning and development. Carry out appropriate on the job training as necessary, including agency staff, supporting each person to apply the learning in their job.
• Anticipate changing demands by keeping abreast of trends and developments within the hospitality industry, suggesting innovative ideas to further develop services and products in place in response to changing customer needs and preferences.

Skills and Experience

To be successful in this role you will demonstrate:

• Experience in a hospitality venue, visitor attraction or other busy customer facing environment.
• Evidence of the ability to engage with a variety of people and adapt style and content to meet audience needs whilst upholding the values of equality, diversity, and inclusion, demonstrating an understanding of how personal behaviour affects others.
• Experience of delivering a high standard of service in line with the objectives of a hospitality business in a diverse environment of customers and other stakeholders, demonstrating a positive suggestive sales approach.
• Ability to work successfully within a team demonstrating a flexible approach; understanding team goals and objectives; offering help to team members when requested and being proactive at quiet times

Next Steps and Additional Information

• CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement.

We may close the vacancy prior to the closing date stated due to a high volume of applications.

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