An exciting new Customs Operations Manager opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail! DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas.

Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

This role will oversee the management of all ROI/NI hub operations. Manage, support, nurture and motivate the Customs Night Shift Team assigned to checking / loading Dublin / Belfast bound vehicles on all matters relating to our ROI/NI services. Record and act on any customs issues or concerns and take corrective actions. Complete customs export and import declarations, reports and recommendations for the business. Implement the DX's Windsor Framework solution ensuring all qualifying goods have a valid clearance prior to being loaded on NI bound vehicles. This will be achieved by working with our Customers, partners and external authorities including HMRC and Revenue Ireland.

Key responsibilities

* Manage a team of up to 5 Customs Entry Clerks / Supervisor plus 3 Hub Operatives and a Hub Team Leader for most efficient operation possible

* Complete / check customs declarations (both export and import - including commodity codes) on our customs platforms in a timely manner

* Ensure internal controls and logs are maintained to guarantee we meet the highest standards of customs compliance

* Raise and log any issues of non-compliance within the Group to the Group Head of Customs to ensure both remedial and permanent corrective action is taken and recorded

* Drive the implementation of the Windsor Framework procedures from 30th September 2024 - on all DX Group sites sending GB-NI vehicles

* Ensure all TSS rejections are checked and resubmitted in good time for GB-NI shipments

* Send nightly bulk upload data file to HMRC for all GB-NI B2C consignments

* Research and resolve customs related Customer and Team enquiries as requested

* Maintain records to satisfy all HMRC and Revenue Ireland requirements and manage the Group's customs audit program

* Be a point of escalation for our Customers and colleagues to ensure all international shipments are coordinated effectively

* Produce or correct driver documentation and ensure all ROI/NI vehicle and Flight details are available in good time to process customs procedures

* Complete additional projects and/or training as and when required

Essential criteria for this role

* Minimum 3 years' Customs experience

* Experience with import/export customs formalities by air or by road

* Experience of Transit / EIDR procedures desirable

* Excellent time management skills

* Possesses strong organisational skills

* Able to work accurately with a keen eye for detail

* Can motivate a team to improve productivity and accuracy

Personal Specifications

Has management gravitas, can engage with Directors to Operatives to drive compliance improvements

Good communication and interpersonal skills - able to translate complexed rules into plain English instructions

Can-do outlook, who will proactively seek new solutions and challenge their Team to improve or evolve

Able to work on own initiative and highlight errors and corrective actions to colleagues

Responsible, dedicated attitude to work

Checkable work history

Impeccable reliability

Approachable and polite

Benefits:

* Competitive Rates of Pay

* Company funded health cash plan

* Holidays: 25 days increasing with length of service + bank holidays

* Long Service Recognition scheme

* Enhanced Maternity & Paternity

* Enhanced Company Pension Scheme

* Life Assurance

* Employee Assistance programme including 24/7 Virtual GP

* DX Discounts Portal

* Excellent opportunities for career progression and more!!

We look forward to hearing from you