Collections Specialist

Location: Remote

Duration: 12 months

Pay rate: £24,000 - £25,200 per annum PAYE

Job Minimum Requirements:

Performs a variety of routine and some non-routine clerical/accounting/customer service functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable, credit and/or collections. Contacts other departments, customers and/or outside agencies to resolve problems and resolve open issues. Operates a personal computer and appropriate software packages or its equivalent.

Primary Objectives:

• To recover all funds invoiced to clients within the terms and conditions set and within the boundaries of the policies set by the company and within the law of the land.

• To reduce the DSO and aging provisions in place to optimise cash flow and profit for each entity within your remit.

• Manage the reduction and allocation of payment and credit notes on ledgers.

• To effectively manage the sales ledgers under specific market, following the processes in place. Achieve cash targets and aging charges reduction as set for each month.

• Provide forecasts as required; Report on monthly progress on activity and to highlight areas of concern within to the collection manager.

• Aid where required for the Collection Manager

Objectives:

• In collaboration with field Associate may act as an additional contact to client.

• In collaboration with field Associate may negotiation settlements with client.

• Consult with customers to resolve complaints.

• Consult with customers to verify financial and credit transactions

• Assists in financial analysis of credit data and financial statements to determine the degree of risk involved and extend credit facilities according.

• Assist in the assessment and decision making on release of orders on delinquent or disputed accounts.

• Legal review of delinquent accounts

• Processing of court papers and documentation within the UK Court system.

System / Process Tasks:

• Incoming / Outgoing calls – Communication with customer, sales teams and management

• Incoming/ Outgoing Emails – Communication with customer, sales teams and management

• Maintain good standards of system operation & data quality

• Maintain accounts within both the Sap and GetPaid systems.

• Identify and highlighting and escalate disputed invoices to dispute resolution team

• To drive resolution of disputes in a timely manor

• To manage disputes from within GetPaid system

• To manage notes and chasing records thought the GetPaid system

• Highlight allocation requirements to AR team

• Request refunds in accordance with company policy.

• Request write offs, when debt becomes unrecoverable.

• Request write backs in accordance with company policy.

• Request Remits for payments received

• Provide Copy documents

• Forecasting

• Account Trouble shooting

Candidate requirements:

• Is required to have basic working knowledge of Microsoft Office, including Excel, Word and outlook.

• Is required to have a standard efficiency with Numeracy and English Literacy.

• Is required to have an aptitude toward credit management.