Are you passionate about helping others manage their finances while safeguarding the integrity of the organisation? We are supporting our client to find a dedicated and empathetic Credit Controller to join their friendly team.This role is central to ensuring that customers stay on track with their loan repayments, helping them navigate financial challenges with understanding and professionalism.What You'll Do:

• Manage loan defaults in line with established Credit Control procedures.
• Communicate with customers in arrears, offering support and negotiating repayment plans.
• Assist customers in creating budget plans, gaining insight into their financial situations.
• Progress legal actions, such as County Court Judgements, when necessary, using third-party support.
• Handle customer enquiries with a focus on delivering a timely, accurate, and supportive service.
• Keep meticulous records and manage relevant documentation efficiently.

What We're Looking For:

• Communication: You have excellent verbal and written skills, with a polite and friendly telephone manner. You remain calm and empathetic when dealing with difficult or vulnerable individuals.
• Organisation: You’re great at prioritising tasks, both for yourself and others, ensuring every detail is attended to.
• Skills: You’re proficient in using a range of IT tools, with a solid understanding of debt collection legal requirements and options. Accurate data inputting is second nature to you.
• Attributes: A friendly, courteous manner is essential. You’re a team player who can handle pressure while maintaining a calm, supportive approach.
• You have experience working in a credit control environment, ideally with consumer credit. 

If you're ready to make a positive impact on customers' lives while ensuring the financial health of this supportive and highly ethical organisation, we’d love to hear from you. Salary up to £28k pa (depending on experience), enhanced company pension, healthcare plan, life assurance cover, enhanced holiday which increases with service, why wouldn't you apply?