Key Responsibilities:

• Managing & improving the collections of their ledger.
• Allocating cash
• Sending copy invoices and statements
• Monitoring the shared inbox
• Communicate effectively with customers to resolve payment issues and disputes.
• Maintain and repair relationships with customers.
• Contribute to the team's objective of minimising the aged debt.
• Agree payment plans with customers.
• Competency using customer portals, creating clear process documentation for billing/CC.
• Liaising with other departments for smooth resolutions

Profile

• Solid experience in Credit Control with relevant finance experience
• Experience working with a high-volume ledger.
• Confident with dispute resolution and providing recommendations.
• Strong communication skills
• Strong organisation & time management skills
• Enjoys and thrives off a challenge.
• Passionate about making a difference and delivering outcomes.