My client is a leading social housing contractor committed to maintaining and improving homes for residents. They specialise in repairs, maintenance, and refurbishment projects across the housing sector. We are currently seeking a highly organized and proactive Repairs Administrator to support our growing team and help us deliver an exceptional service to our clients and tenants.

Key Responsibilities:

* Respond to repair requests from tenants via phone, email, and online portals.

* Log and process repair jobs into the system, ensuring all relevant details are recorded accurately.

* Schedule repair works, coordinating with contractors, operatives, and tenants to arrange suitable appointments.

* Track and monitor the progress of ongoing repairs, ensuring they are completed within agreed timelines.

* Maintain accurate and up-to-date records of all repair activities, including job status, completion notes, and feedback.

* Handle inquiries and complaints from tenants in a professional and timely manner, escalating issues when necessary.

* Assist with the preparation of reports, invoicing, and job documentation.

* Support the repairs team with any administrative duties as required.

Key Skills & Requirements:

* Previous experience in an administrative or customer service role (experience in the housing or repairs sector preferred).

* Excellent organizational skills with a keen eye for detail.

* Strong communication skills, both written and verbal.

* Ability to work well under pressure and manage multiple tasks.

* Proficiency in Microsoft Office (Excel, Word, Outlook) and experience using housing or repairs management software.

* A problem-solver with a positive and professional attitude.

* Ability to work both independently and as part of a team.

Why Join Us?

* Competitive salary and comprehensive benefits package.

* Training and development opportunities to enhance your career.

* A collaborative and supportive team environment.

* A chance to make a positive impact on the lives of tenants in social housing