Location: Outskirts of Horsham
Working Hours: Full-time, 9:00 AM - 5:00 PM
Transport: Own transport required due to limited public transport
Are you passionate about customer service and looking for a dynamic role where every day brings new challenges? We're looking for a positive, proactive individual to join in a dual role that combines customer service with administrative support!
What You'll Do:
* Be the friendly voice that helps customers via phone, email, and live chat
* Provide expert advice and knowledge to ensure customers love their experience
* Process orders, handle returns, and manage any customer complaints with ease
* Update customer database efficiently
* Collaborate with various departments, including sales and ecommerce, to keep everything running smoothly
* Get involved in managing trade accounts and working with the accounts team
Who You Are:
* A fast learner with great communication skills and an empathetic nature
* A problem-solver who thrives on finding solutions and making customers happy
* Detail-oriented with a can-do attitude, eager to go the extra mile
* Ideally, you have experience in customer service
* Strong skills in Microsoft Office (Word, Excel)
Join a team that truly values your contribution, offers room to grow, and provides a supportive, exciting environment. If you're ready to bring your enthusiasm and skills to the table, we want to hear from you!
Harris Lord is acting and the employment agency for this vacancy.
customer service, customer admin, customer complaint, sales administrator, customer care, customer success, customer experience, customer support