Role: Helpdesk Manager

Location: Stoke-on-Trent

Salary: £34,000 p/a - 37.5h week

13 month contract - Maternity Cover

Our client, a Facilities Management Provider, is looking for a Helpdesk Manager to work at one of their sites in Stoke-on-Trent. The role is to start as soon as possible and will run until March 2026 on Maternity cover, with the possibility of the role going permanent as a new building is due online at a similar time and so the helpdesk work rate will increase.

This is an exciting opportunity to work for a friendly and progressive, flexible Facilities Management organisation who are growing and have lots of secure career and development opportunities.

The successful candidate will provide support to the helpdesk team within a student accommodation and will be supporting the Contract Manager with compliance duties.

Key role responsibilities:

Manage a small Helpdesk Team on an FM Contract.
First-contact helpdesk support as required
Act as CAFM super user
Provide and facilitate report development
Oversee customer satisfaction surveys
ISO compliance.
Manage contract invoicing, ensure prompt service fee invoicing, apply penalties accurately, and assist in budget development and debt reporting.
Monitor compliance, 
Identify cost-saving opportunities
Cultivate professional relationships with external stakeholders, collaborate with senior management, and facilitate clear communication among all contract stakeholders.
Skills Required:

Previous experience on an FM Helpdesk
Experience of people management
Report running experience
Experience working within an engineering environment
Outgoing and helpful attitude