If Carlsberg did customer service roles… then this would be pretty close!

Fast paced, really important position to a leading brand. You will have a set of customers to support, and will be crucial to the operations of the company in your region.

It's a mix of administration, sales support, customer service, account management, and it is best suited to somebody highly organised who enjoys speaking with people on the phone (40 calls a day). You will first point of contact with external customers and responsible for delivering an excellent level of customer service. The ability to communicate effectively, show understanding, solve problems and manage a variety of scenarios and requirements will ensure no day is the same.

This role will appeal to a highly motivated, well organised person with a can-do attitude and genuine desire to help and provide solutions.

Ideal candidate profile:

Excellent existing (phone-based) customer service skills, calm, collected and professional
Experience with Microsoft office, so adept at using outlook and word, and some basic excel understanding.
Able to get to Harlow for a 3 month probation period before hybrid working kicks in
High attention detail, organised, quick learner
Happy working in a fast paced, and varied CS role
Ideally some exposure to working with CRM SystemsIf you can tick the majority of the above below requirements, have relevant experience / qualifications and feel like you can add something to the team, then we would love to hear from you.

Please note this opportunity will not be available very long, so if you are keen you need to send your CV over today or face the prospect of missing out.

Due to their location this role is easily commutable from locations such as Bishops Stortford, Harlow, Cheshunt, Epping, Hertford, Enfield, Braintree, Dunmow and Welwyn Garden City.

Zero Surplus is East Anglia's premier commercial recruitment agency, based just outside Cambridge we source commercial staff for small and international businesses across Essex and the East of England.

For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period.

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