Our client, a major housing association, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team.

Our client are carrying out internal and external planned maintenance to properties. Works that are being delivered include kitchen and bathroom replacements, roof renewals and window and door upgrades.

Within this role, day to day duties will include but not be limited too:

* Log any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome

* To attend meetings or provide services outside the usual working hours as agreed and if required, liaising with other departments.

* To deliver agreed targets within the service area, with support from Project Manager

* Assist in keeping manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary

* Communicating with residents / client throughout works program

* Liaise closely with Project Manager and Site Manager to assist in the smooth running of the assigned project • Highlight any possible breaches of Health & Safety or unsafe working practices • Liaise with the various sections within the project department to help improve KPI's.

* Comply with the lone working procedure and ensure the Resident Liaison Officers are complying to our lone working procedure

* Good communication skills; must be able to communicate very confidently both verbally and in writing.

Job Types: Full-time, Permanent

Pay: From £33,000.00 per year

Benefits:

* Company car

Work Location: In person