2nd Line Infrastructure Engineer (Hybrid) ________________________________________Location: City of LondonSalary: £70,000 - £75,000 per annum ________________________________________Are you an IT Professional looking for an exciting new role?About the companyOur client is a leading legal firm based in London, with state of the art office & facilities.Position Overview As Desktop Infrastructure Engineer you will manage SCCM deployments, maintain system images, and troubleshoot Windows OS and Citrix issues. The role involves effective communication with technicians and users across Europe and Asia, ensuring high-quality support and consistent infrastructure standards.Responsibilities * Manage SCCM deployments, applications, and system images.* Resolve Windows OS issues to reduce user disruption.* Provide advanced Citrix troubleshooting for performance stability.* Support and document requirements for Group, Azure/Entra, and Intune policies.* Act as the main contact for technicians across Europe and Asia.* Align infrastructure standards with US counterparts.* Build strong connections with service teams and users.* Gather feedback and ensure consistency across regional infrastructure.Candidate Requirements Essential Skills and personal qualities* Proven experience in endpoint infrastructure management with SCCM and Windows OS troubleshooting.* Strong knowledge of Citrix environments and troubleshooting techniques.* Familiarity with Group Policies, Azure/Entra, and Intune policies.* Excellent problem-solving skills with a proactive, solution-oriented approach.* Ability to work independently and collaboratively in a fast-paced, multicultural setting.* Experience supporting users across Europe and Asia is advantageous.* Proficiency in SCCM, Citrix, Windows OS (10 & 11), Office 365, Azure, Intune, PowerShell, and ServiceNow.Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.