An excellent opportunity has arisen to work for our busy client in Uxbridge as a Customer Support AssistantWorking hours are Monday - Friday, 9AM - 5:30PM.Hybrid working eventually available.

As the Team Administrator, you will be responsible for:

• First point of contact for incoming customer calls.
• Capture call insights and raise cases in Salesforce.
• Triage calls and escalate where necessary.
• Ensure calls dealt with within set SLAs.
• Developing and storing customer records in Salesforce to ensure accuracy and reliability of data.
• Maintain existing customer success metrics.
• Answer queries relating to technical use of the software system and policy updates.
• Ensure all customers are aware of and use the benefits of our software and policy documents.
• Collaborate, problem solve and communicate with colleagues daily.

Benefits:

• Perk box
• 29 days hols with winter shut down - length of service increase to hols
• £500 support for upskilling.
• 3 days per year to 'give back' (charity work)
• Pension
• Career opportunities for candidates

The successful Customer Support Assistant will have the following related skills / experience:

• Previous customer service experience, either in an office setting or in person
• Excellent telephone manner
• Ability to positively convert difficult conversations
• Continuous, positive energy to deliver an excellent customer experience

For more information, please contact Barbara Hamilton on /