Role : Photocopier Field Service Engineer
Location : South West Somerset - TA / EX

Company

I am actively recruiting for either an experienced Photocopier engineer or someone with transferable skills to develop their existing knowledge on electro mechanical devices. You will be responsible for the service and maintenance of high end, quality Photocopiers / MFDs whilst achieving customer satisfaction.

KEY ROLES

Maintain and repair the full range of MFP & Production Print equipment in line with the published technical specifications
Attend to field technical calls at client premises as directed by call control, responding to requests within the targeted response time and fix products on site efficiently and with minimum delay
Ensure that accurate technical records are maintained via use of the PDA service support tools and by communicating with call control at required and appropriate times
Organise and maintain a suitable vehicle or onsite spare parts kit to minimise Return to Fit [RTF] calls. Ensure that tools, technical manuals [including bulletins] and other equipment provided are available for use and in a complete and safe condition
Maintain and manage cloud-based digital document repository access via regular on-line synchronisation of provided laptop tools
Ensure that, where provided, the company vehicle is maintained in line with published procedures and kept clean and presentable
Maintain accurate work expense records and submit these, along with receipts, at the required time
Attend technical training courses, seminars and other events including online training modules and exams to maintain technical skills and product awareness.
Liaise and co-operate with other departments to promote an efficient level of operational service
Communicate regularly within the Technical Department escalation channels regarding technical observations, in order to support any customer or equipment related issues or concerns, in order for corrective action to be taken
PERSON SPECIFICATION

Essential:

Competent technician with extensive experience of repairing and maintaining colour and monochrome MFP devices including low, mid and high volume machines or from an electro mechanical FSE background
Connectivity experience [e.g. able to install print drivers & connect basic printer to simple network]
High level of competency in relation to diagnostic fault finding
DBS and SC Vetting will be a mandatory requirement for this role

Desirable:

Advanced IT networking / connectivity experience [e.g. set-up network scanning, full MFP installation on print server, etc.]

Behaviours:

Must demonstrate a calm unflustered attitude and diplomatic approach
Must adhere to all client processes and procedures whilst working on and attending site
An analytical problem solving approach to difficult situations
Good communication skills
Good interpersonal skills and the ability to communicate on all levels, even in situations of conflict
Have a 'Can Do' attitude
Full, Clean Driving Licence
Package

Up to £32,000
25 days + BH
Company car + fuel or car allowance
Contributory pension scheme 5%
Sick pay scheme
Death in Service
Healthcare

Application
If you have any questions or would like to apply for this position in confidence, please email or call (phone number removed)