The Customer Service Advisor will be pivotal in providing top-tier assistance and support. This role involves handling customer queries, providing information about products and services, and ensuring customer satisfaction.

Client Details

Our client is a well-established industry based in Eastbourne and are looking to grow their customer service team and take on a customer service advisor. With a sizeable team spread across multiple locations, they pride themselves on their commitment to providing exceptional customer service and maintaining an efficient, reliable supply chain.

Description

• Responding promptly to customer inquiries
• Maintaining a positive, empathetic and professional attitude toward customers
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process

Profile

A successful Customer Service Advisor should have:

• Great organisational skills
• Good problem solver
• Comfortable using computers
• Experience working with customer support
• Logistics experience (preference)

Job Offer

• A competitive salary in the range of £19,800 - £24,200 per annum
• Opportunities for professional development and growth
• A supportive and inclusive work environment