Job Title: Event and Conference Technician (Onsite)

Location:London

Site based - Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required

Salary: £30,(Apply online only) - £35,(Apply online only) + Excellent Benefit Package

Monday - Friday 40 hours per week

The Company:

Are you looking for a fantastic opportunity to join a leading global Audio-Visual integrator, providing AV and event services across multiple client partnerships globally.

We are looking for an experienced Event and Conference Technician to be a key part of our client's London team, representing our client, taking full responsibility for providing technical onsite support in the event spaces, conference rooms, meeting rooms and over video conferencing software. You will have exposure to a multitude of technologies in the audio visual and video conference arena including meeting room, events, video conference scheduling and live streaming services.

This is an exciting opportunity for an exceptional, experienced Event and Conference Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities:

Setup/operation of integrated events spaces including high profile auditorium-based results presentations and town halls

Proficient in Audio, Video and Lighting equipment both digital and analogue

Video conference/audio conference set-up and support with software and hardware platforms including Zoom, Cisco & Polycom systems

Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high-profile events

Prepare equipment for future events and meetings as required

Working alongside the Break fix team by locating faults and providing resolutions i.e. Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities

1st /2nd line repairs & on-going preventative maintenance including daily checks on all equipment in the building

Audio Visual support to other areas of the business when required; this could be setting up PA's or assisting with presentations in meeting rooms

Have the ability to work in a team in addition to being a sole technician responsible for a client site and at times the main client interface

To be an ambassador - approach and professionalism is extremely important

Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally

To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone/Zoom

Required to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also covered

Liaison with help desk & operations team to arrange backup support when required

Administration necessary to support the role utilising Microsoft office applications, Zoom back-end bespoke ticketing systems and room booking software.

Attend other sites as required (this includes outside of London)

Support the Livestreaming team as required

Proactively train and support end users as required

Locate faults and provide first fix resolutions i.e. fix /loan equipment where appropriate

Prepare equipment for events and meetings as required

To be fully competent with all installed & portable technologies

Provide support on an individual basis to users at all levels of seniority

Assist with high level audio/visual quality of presentations - optimization of content aspect ratios/resolutions and file formats to suit space

Attend and remain on station for important events where required

Working any rotational shift basis as required

Administration necessary to support the role including email correspondence using professional language and decorum

Experience and Skills Required:

Aptitude for providing a high level of customer service.
Strong computer literacy, including intermediate knowledge of PowerPoint and familiarity with common webinar platforms.
Technical knowledge of audiovisual systems and ability to resolve issues.
Ability to quickly identify and resolve technical issues, minimising downtime during live meetings and events.
Capability to troubleshoot and resolve technical issues remotely.
Excellent organisational skills, flexibility, and adaptability to handle diverse tasks during the working day.
Willingness to work collaboratively with team members and take instructions.
Ability to handle difficult situations effectively.
Professional and positive demeanour when interacting with customers.
Excellent communication skills to engage with individuals at all levels.
Ability to work under pressure and meet deadlines.
Flexible approach to adapt to changing work schedules.
Commitment to continuous learning and improvement, including willingness to undertake training and examinations to enhance technical knowledge.
In Return:

If successful within your application you will receive a fantastic annual salary of between £30-£35K per annum, plus benefits. In addition to this, you will find yourself working for an employer that is truly focussed on developing your skills and who believe in investing in their staff. For further information please get in touch