Director of Rooms - Hilton London Metropole HotelWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD\\\\\\\'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

We are looking for an enthusiastic and passionate Director of Rooms to join our team at Hilton London Metropole. Now is an exciting moment to join the team as the hotel has completed a transformational refurbishment in 2022, updating its Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe\\\\\\\'s Leading Conference & Event\\\\\\\'s Hotel!

Hilton London Metropole is the largest Hilton outside of the US, boasting 1,100 bedrooms, four unique restaurants and bars, a brand new Executive Wing with a stunning lounge and spacious suites and 35+ meeting rooms, including three ballrooms with capacity for over 1,350 guests. Fancy taking a closer look at our brand new hotel? Check out our socials:

Instagram: https://#removed#/hiltonlondonmet/?hl=en

Linkedin: https://#removed#/company/hilton-london-metrople/

Competitive salary based on experience

A WORLD OF REWARDS

• Smart Uniforms provided andlaundered
• Free, healthy and high quality meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member\\\\\\\'s areas

A Director of Rooms is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing?

As a Director of Rooms ,you are responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience. A Director of Rooms, will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Recruit, manage, train and develop the Room Division team
• Contribute to succession planning within the hotel and company
• Ensure team members comply with hotel security, fire regulations and all health and safety legislation
• Proficient in property management systems
• Assist other departments wherever necessary
• Ensure the department adhere to Hilton policies and procedures
• Ensure competence of HHonors loyalty programme and ensure compliance

What are we looking for?

A Director of Rooms serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity
• Strong leadership skills to manage and motivate the team
• Excellent organisational and planning skills
• Excellent communication skills
• Good financial awareness
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Would prefer Hilton experience
• Degree in related field
• Familiar with Property Management Systems

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there\\\\\\\'s an extraordinary person working to make each Stay magical. That\\\\\\\'s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality CompanyExact Location: 225 Edgware Road, London, England, W2 1JU, United Kingdom