Job Opportunity: Repairs Administrator (Temporary)

Position: Repairs Administrator
Contract: Temporary, 3 Month contract
Possibility of Extension: Yes, based on performance
Pay Rate: £11.79 per hour (PAYE)
Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00
Location: CV10 7QR

Job Purpose:

To deliver an excellent day-to-day core housing repairs service. This includes technical support, receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments

Key Responsibilities:

The day-to-day delivery of core housing repairs service. This includes technical support providing full administrative duties to run operationally the voids, planned maintenance and reactive repairs sections.
Allocate work effectively in line with the volume and time required to complete jobs to ensure that trade operatives and subcontractors achieve performance levels.
Analyse customer satisfaction rates and make recommendations to ensure that Targets are achieved.
Liaise closely with the housing management team to address repair enquiries and provide advice to resolve repair queries/problems.Qualifications and Experience:

Must have experience of working in the social housing sector
Relevant experience in work planning and utilising IT systems
Relevant experience in the repairs and maintenance sector
Experience in a customer-focused service
Building Construction or trade-related qualification at NVQ 3 is desirableDisclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying