Technical Customer Service Advisor
£26,000 plus quarterly bonus, OTE £34,000
Permanent role
Immediate interviews and start
Wrotham (own transport needed) with 1 day WFH once fully trained
Monday to Friday 8am - 5pm with 1 in 3 Saturdays 9am - 4pm
25 days holiday rising to 30 after 5 years', subsidised gym membership, enhanced pension pay (5% rising every 5 years), private healthcare

Our client is a well-established, market leader in their field and is looking for a Technical Customer Service Advisor to join their product support / customer service department.

This is a fast-paced, varied role where you will be providing technical advice over the phone, organising engineer visits and discussing care / insurance options available.

Duties for this Technical Customer Service Advisor role will include but not be limited to:

Providing technical support on the telephone
Organising and arranging engineer call-outs
Chasing engineers and updating customers where needed
Responding to customer letters / emails
Checking engineer job reports
Providing advice on care / insurance packages and upselling where possible (bonus paid on this)The successful Technical Customer Service Advisor will have / be able to:

Excellent communication skills
The ability and willingness to learn technical products and processes
Confidence in upselling
Excellent attention to detailWe have interviews due to take place immediately with an immediate start date available - please apply now!

Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position.

All applications considered, apply or call Sian on (phone number removed) option 2