Customer Service Executive

• Native/fluent French & Dutch, high level of English
• Location: Remote
• Working Hours: Monday to Friday, 09:00 – 17:30 (1-hour lunch break)

We are looking for a Customer Service Executive to provide first-class service to our wholesale customers in the North Europe region. This role is remote, with the option to access a London office. You will be part of our Customer Interaction Centre.

Day to Day of the role:

• Primarily assisting our Benelux wholesale customers in Dutch (and occasionally support customers from other regions.)
• Handle cross-category inbound enquiries by telephone and email, offering alternative solutions or products when necessary.
• Support customers with navigating our B2B platform and aftersales processes.
• Maintain the highest level of proactive service for every order.
• Collaborate closely with team members and other departments.
• Stay informed about the latest product releases and company communications.
• Exceed customer expectations by making each customer feel valued.
• Contribute significantly to the department’s KPIs through teamwork and individual performance.
• Continuously develop product and customer knowledge.

Required Skills & Qualifications:

• Native/fluent Dutch, high level of English
• Proven customer service skills, including active listening and problem-solving.
• Strong computer literacy, including Microsoft Office suite and website navigation.
• Experience with SAP, Customer Relationship Management systems, or Genesys Cloud is preferable.
• Excellent telephone manner and written skills.
• Responsible, trustworthy, and an ambassador for our company culture.

Benefits:

• Opportunity to work remotely.
• Access to professional development and training.
• Be part of a supportive and dynamic team.
• Engage with a diverse customer base.