Digital & Technology Services (DTS) provide IT services and facilities for the University of Dundee across all campuses. The directorate provides services ranging from the provision of the university core network & datacentres through to client devices and provision of corporate software systems.
We are recruiting for an exceptional individual to join us as a Business Applications Specialist within DTS (Business Services), to provide day to day support and the development of enhancements to business processes and systems. This is a permanent appointment.
Reporting to the Service Delivery Manager, this role is responsible for contributing to the configuration and customisation of applications within the team's remit. You will be accountable for service delivery and quality of allocated work, promote service management and continual service improvement. Working effectively with stakeholders to realise the One Dundee approach.
Digital & Technology Services are currently undertaking a significant multi-year investment in new & improved services across the university. As part of this we are expanding our team and are looking for outstanding candidates to join us. You will be joining a team which is at the centre of the next stage of the university's growth.
Your priorities will include:- To provide second line support for the University's information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services.
- Conduct feasibility studies, assess and recommend appropriate solutions to fulfil business requirements.
- To carry out programming, configuration and development tasks ensuring that feasibility has been assessed and established; relevant documentation is maintained; test scripts are prepared, testing is successfully completed; and that information systems components are released into operations in accordance with DTS policies and standards.
- To carry out data transformation (extract, transform and load) tasks and to provide reports as required by undertaking the appropriate analysis in response to business requirements.
Who we're looking for:- A candidate who has the ability to manage workloads and work to tight deadlines
- A candidate who is highly IT literate with strong, relevantapplications experience
- A candidate who can demonstrate ability to manage people and projects
- A candidate who has relevant service delivery experience of working an ITIL-based framework
We are one of the UK's leading universities - internationally recognised for our expertise across a range of disciplines and research breakthroughs in multiple areas, including science, medicine, and engineering, amongst many others. Conveniently located on the banks of River Tay, our main city-centre campus is at the heart of Dundee - an up-and- coming, friendly, compact, and affordable city with a rich heritage in design and technology. We also have campuses at Ninewells Hospital and in Kirkcaldy which are easily accessible via local transport links.
For further information about this position please contact Laura Hall, Service Delivery Manager at #removed#
